Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information.
Last updated: March 2026
1. Introduction
POOKOO Logistics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or vendor portal.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email, phone number, address)
- Business information (shop name, PAN number)
- Payment and banking details for settlements
- Delivery addresses and recipient information
- Account credentials
Automatically Collected Information
When you use our services, we automatically collect:
- Device information and browser type
- IP address and location data
- Usage data and interaction with our platform
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information to:
- Process and manage deliveries
- Communicate with you about your shipments
- Process payments and settlements
- Improve our services and user experience
- Send important updates and notifications
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Delivery partners to fulfill shipments
- Payment processors for transactions
- Service providers who assist our operations
- Legal authorities when required by law
5. Data Security
We implement appropriate security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent where applicable
7. Cookies
We use cookies to enhance your experience on our website. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our service.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@pookoo.com
- Phone: +977 980-0000000
- Address: Kathmandu, Nepal